GoWarranty EWSA replicates and extends the manufacturer’s warranty. This means whenever your electronic appliance or gadget suffers a malfunction or breakdown, we will get it repaired or replaced for you while bearing all the costs required. We do all the followups, transport, procurement of parts including the legwork required to fix it.
GoWarranty offers coverage for all your home appliances, kitchen appliances and gadgets ranging from Air Conditioner, Air Purifier, Audio System, Electric Fan, Geyser, Home Theater & Soundbar, Electric Iron, Room Cooler, Room Heater, Television, Vacuum Cleaner, Washing Machine, Blender, Coffee maker & Grinder, Dishwasher, Electric Kettle, Food Processor, Juicer Mixer Grinder, Microwave oven & OTGs, Refrigerator, Toaster, Water Purifier, Desktop, Digital Camera & DSLRs, Fitness Tracker, Gaming Consoles, Kindle E-Reader, Laptop, Mobile Phone, Projectors, Scanners & Printers, Smartwatches, Tablet, and Virtual Reality gadgets.
You can opt for an extended warranty from GoWarranty for your appliances and gadgets within 9-months after purchasing your device.
You can opt to protect your device for up to 4 additional years. The term of the extended warranty available is based on what the normal life cycle of the device is supposed to be. While opting for Extended Warranty for your device, please keep in mind that the total term of the manufacturers' warranty and Extended Warranty does not exceed 5 years.
E.g., if your television has 1-year manufacturer's warranty, you can opt for extended warranty for up to 4 additional years. However, if your television comes with 2-years manufacturer's warranty, you can opt for extended warranty for maximum 3 additional years.
GoWarranty prides itself in providing fantastic service and we are willing to put our money where our mouth is. We guarantee that your device will be repaired and returned to you within the promised time. If we are unable to repair the device within promised timelines, we will provide you with a new or refurbished replacement device with equal or equivalent features. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your device. The brands that qualify for Service Assurance are as follows:
Product Category | Service Assurance of 14 Working Days * |
---|---|
Audio System
|
Philips, Sony, LG, Samsung, Bose, Harman Kardon |
Digital Camera
|
Canon, Fujifilm, Sony, Nikon, Panasonic |
Television
|
Samsung, Xiaomi Mi, Sony, LG, Thomson, TCL, Vu, Panasonic, Haier, BPL, Videocon, Philips, Lloyd, Sanyo, Toshiba, Hisence |
Dryers
|
LG, Samsung, Bosch & Siemens, IFB, Whirlpool |
Electric Fans
|
Bajaj Electricals, Symphony, Usha, Maharaja, Morphy Richards, Havells, Orient, Atomberg |
Washing Machines
|
Samsung, LG, Bosch & Siemens, Whirlpool, Haier, IFB, Panasonic, Godrej |
Electric Iron
|
Philips, Bajaj Electricals, Panasonic, Morphy Richards, Havells |
Electric Kettle
|
Philips, Bajaj Electricals, Morphy Richards, Havells |
Laptop
|
Microsoft, Apple, HP, Dell, Lenovo, Acer, Asus, Avita, LG, MSI, Alienware |
Microwaves Oven
|
Morphy Richards, LG, Panasonic, IFB, Samsung, Bajaj Electricals, GE |
Mobile Phone
|
Apple, Samsung, Nokia, LG, Sony |
OTG
|
Morphy Richards, Bajaj ELectricals, IFB, Toshiba |
PC Desktops
|
Apple, LG, HP, Dell, Lenovo, Microsoft, Acer, Asus |
Refrigerators
|
LG, Hitachi, Samsung, Godrej, Whirlpool, Panasonic, Bluestar, Haier |
Room Coolers
|
Bajaj Electricals, Symphony, Macoy |
Room Heater
|
Bajaj Electricals, Havells, Samsung, LG, Haier, IFB, Morphy Richards |
Semi-Automatic Washing Machine
|
Samsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens |
Top load Washing Machines
|
Samsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens |
Tablet
|
Apple, Samsung, Lenovo, LG, Sony |
Toasters
|
Bajaj Electricals, Sunflame, Philips, Haier, IFB |
Split Air Conditioner
|
Samsung, LG, Panasonic, Carrier, Voltas, Godrej, O'General, Bluestar, Toshiba, Haier |
Window Air Conditioner
|
LG, Carrier, Voltas, O'General, Bluestar |
Any Brand or Category not mentioned in this list qualifies for an SLA of 30 working days. | |
All Televisions qualify for an SLA of 30 working days. |
Working Days includes weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays. The repair TAT starts once the device is picked up and delivered to the respective service centre.
We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.
* The turn around time is dependent on the pin code service availability and excluding the logistics timeline.
It only takes a couple of clicks. The Certificate Of Protection (COP) is the confirmation from GoWarranty that your appliance or gadget is protected under the extended warranty program. It will also allow us to provide you quick and efficient service at the time of registration a service request.
1. You'll receive an automated system email once you purchase a plan. The email will have your login credentials which can be used to sign-in to your GoWarranty account
2. Update your device details and upload the invoice details in the plan activation form. Ensure that the buyer/customer name, and IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uploaded during plan activation.
3. Upon successful submission of the details, you will get your certificate of protection. Please archive this Certificate of Protection till the term of the GoWarranty EWSA.
1. Buy Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.
2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.
3. Get your Certificate of Protection within 90-days of purchasing an extended warranty by activating the EWSA plan. Requests for devices activated post 90-days from purchase are liable to be inspected or rejected. You can drop an email to [email protected] if you have missed to activate your plan within 90-days of the plan purchase.
4. In order to repair your device, We need to pick your device. If you are not willing to handover the device to the executive of our authorized Logistic partner due to trust issue or any other issue then we will not be able to serve you and your plan will be suspended.
5. Provide all the information requested by us in a timely and truthful manner.
6. We request you to submit the device details and purchase invoice to us promptly and respond to any queries raised in a timely manner. Delays on this front by you will impact the service assurance to extend by the proportionate number of days.
7. If the Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a "Swap Letter" that will allow us to authenticate that you are still using the same device. You can get the "Swap Letter" form the brand/OEM. The warranty is transferrable on selected brands. Please refer to Point#7 below for the brands which are eligible for warranty transfer basis the swap letter offered by the OEM.
8. The EWSA agreement is transferrable only for few appliance brands* in India (excluding smartphones). The EWSA agreement for other brands are non-refundable and non-transferrable and caters only to devices tagged along with the specified serial number mentioned during plan activation or Certificate Of Protection (COP).
* Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O'General
9. We need to have at least one service centre in your location from your OEM for supporting service requests. This will help us to serve your devices via authorised service centre with genuine spare parts.
10. Your device will be repaired by the brand or one of our authorized service partners. We use only good quality parts and qualified technicians to ensure that your device is repaired to the highest standards.
The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.
1. Call us on 1800-123-868686 or email us on [email protected] within 7 days and tell us about the malfunction that has occurred.
2. Keep a copy of your purchase invoice bearing the IMEI/Serial number ready.
3. Ensure that the buyer/customer name and the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uplaoded during plan activation.
4. We will keep you posted regarding the progress of the Service Request every step of the way.
* Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O'General
This Extended Warranty Service Agreement does not cover the following components or specific conditions:
The maximum amount payable by us under this Extended Warranty Service Agreement will be the original Purchase Price of your product. If for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.
In the event that We make payments for repairs or replacements, or for Gift Cards reflecting the replacement cost of an item of equal or equivalent features and functionality, which in the aggregate, are equal to the Coverage Amount, the Extended Warranty Service Agreement will be considered as fulfilled and We will have no further obligations, notwithstanding any outstanding term of the Service Agreement.
Except as indicated above, in no event will this Extended Warranty Service Agreement be liable for:
This limitation of liability applies in all circumstances i.e. when damages are sought, a request made under this limited Extended Warranty Service Agreement, or as a tort request (including negligence and strict product liability), a contract request, or any other request. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised GoWarranty / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages at www.gowarranty.in.
www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages may be unavailable for online access at anytime. Advertising sponsors and advertising, if any and if permitted, must be approved by GoWarranty before the posting of any advertising material, information, links, content, banners, and graphics on www.gowarranty.in. GoWarranty reserves the right to accept or to reject any advertising sponsor or any advertising for any reason.
In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages at www.gowarranty.in.
When you use the Site or send emails to GoWarranty, you are communicating with GoWarranty electronically. You consent to receive communications from GoWarranty electronically. GoWarranty may communicate with you by email or by posting notices on the Site or by phone or usually available means of communication. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The Site or third parties may provide links to other websites or resources. Because GoWarranty has no control over such sites and resources, you acknowledge and agree that GoWarranty is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that GoWarranty shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resources.
This Extended Warranty Service Agreement purchased from the GoWarranty website can be cancelled within 30 days of purchase without any reason whatsoever. Upon cancellation of the EXTENDED WARRANTY SERVICE AGREEMENT no charge will be deducted from the amount paid towards the EXTENDED WARRANTY SERVICE AGREEMENT and the entire amount shall be refunded. No cancellations can be made by the Customer after 30 days from the Date of Purchase of Extended Warranty Service Agreement.
If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company. Cancelling or refund a plans with special discounted premium, is solely on GoWarranty discretion.
The protection plans (EWSA and Damage Protection) are non-transferrable. Please ensure you are providing correct and valid owner's details.
Please be advised, a plan once activated, it cannot be cancelled or refunded.
Please be advised, a plan not activated within 90 days of plan purchase date, stands void and cannot be cancelled or refunded.
The complete damage protection plan (UIN: IRDAN108CP0046V01201819) for insurance coverage of your Equipment (Air conditioner, Washing machine, Refrigerator, LED/LCD television, Home theater & sound bar, laptop, desktop, microwave oven & OTG, dishwasher, camera, smartphone (Android & Apple), Apple iPad, Android tablet, or graphic tablet, as applicable), powered by Tata AIG General Insurance Company Limited.
The plans needs to be activated within 5-days of the purchasing the accidental, physical and liquid damage protection plan. Failing to activate the plan leads plan failure without the possibility of cancellation and/or refund.
You will be covered under the above-mentioned protection plan policy for a sum insured of up to the maximum of the equipment purchase value for accidental damage (including liquid damage) but excluding theft and burglary of your equipment during the policy period. Please refer to the exclusions as mentioned in the Insurance Policy Terms and Conditions enclosed herewith. Please note that in case of Damage (partial loss) to the covered equipment under the policy, you will be paid the repair cost of your equipment after adjustment of compulsory deductible specified in the terms.
In the event of Total Loss of the covered equipment under the policy you will be paid the invoice value of the equipment less depreciation based on the age of your equipment on the date of accidental damage (including liquid damage), less compulsory deductible at the rates as specified below but limited nevertheless to the invoice value at the time of purchase.
You must intimate the Accidental Damage claim to GoWarranty by telephone/e-mail, immediately after you have discovered the loss but not later than forty-eight (48) hours of discovering the accidental damage loss/incident. GoWarranty cannot be held responsible for declining the service request if failing to report the damage/incident within the specified time limit.
Service requests need to be raised after 7-days of plan activation. Service requests raised within 7-days of plan activation will be rejected.
Compulsory excess of 7.5% of claim value will deducted for every service request
Once the damage protection plan is activated, thereafter if your device incident during the plan period, GoWarranty will pay any amount subject to conditions 1 and 2 detailed below:
Condition 1: Depreciation will be applicable for total damage claims which will be calculated as a percentage as defined below upon the invoice value. For Partial Damage claims depreciation is not applicable.
Age of equipment | Applicable Depreciation |
---|---|
0 - 3 months old
|
20% on invoice value |
3 - 6 months old
|
30% on invoice value |
6 - 12 months old
|
40% on invoice value |
Condition 2: In case of partial damage and total damage, every service request of the activated plans shall be subject to a deductible of 7.5% of repair cost.
Condition 3: In case the repair cost is more than 75% of the invoice price, a salvage applicable.
Invoice Value of Covered Item | Percentage of Salvage value |
---|---|
For Mobile phone Up to Rs 30,000
|
5% of the invoice value (minimum of Rs. 500) |
For Mobile phone from Rs. 30,000/- to Rs. 50,000/-
|
5% of the invoice value (minimum of Rs. 1,000) |
For Mobile phone of Rs 50,000 and above
|
5% of the invoice value (minimum of Rs. 1,500) |
For All other Equipment
|
2% of the invoice value |
This protection plan does not cover your loss or liability caused by or arising out of or aggravated by:
The damage protection plans purchased from the GoWarranty website can be cancelled within 5 days of purchase. No cancellations can be made by the customer after 5 days from the date of purchase of damage protection plan.
If the customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by GoWarranty.
The plans needs to be activated within 5-days of the purchasing the accidental, physical and liquid damage protection plan. Failing to activate the plan leads plan failure without the possibility of cancellation and/or refund.
Please be advised, a plan once activated, it cannot be cancelled or refunded, even if it falles under 5-days window.