What Is EWSA (Extended Warranty Service Agreement) From GoWarranty?

GoWarranty EWSA replicates and extends the manufacturer’s warranty. This means whenever your electronic appliance or gadget suffers a malfunction or breakdown, we will get it repaired or replaced for you while bearing all the costs required. We do all the followups, transport, procurement of parts including the legwork required to fix it.

GoWarranty offers coverage for all your home appliances, kitchen appliances and gadgets ranging from Air Conditioner, Air Purifier, Audio System, Electric Fan, Geyser, Home Theater & Soundbar, Electric Iron, Room Cooler, Room Heater, Television, Vacuum Cleaner, Washing Machine, Blender, Coffee maker & Grinder, Dishwasher, Electric Kettle, Food Processor, Juicer Mixer Grinder, Microwave oven & OTGs, Refrigerator, Toaster, Water Purifier, Desktop, Digital Camera & DSLRs, Fitness Tracker, Gaming Consoles, Kindle E-Reader, Laptop, Mobile Phone, Projectors, Scanners & Printers, Smartwatches, Tablet, and Virtual Reality gadgets.

You can opt for an extended warranty from GoWarranty for your appliances and gadgets within 9-months after purchasing your device.

Introduction – What is Covered

You can opt to protect your device for up to 4 additional years. The term of the extended warranty available is based on what the normal life cycle of the device is supposed to be. While opting for Extended Warranty for your device, please keep in mind that the total term of the manufacturers' warranty and Extended Warranty does not exceed 5 years.

E.g., if your television has 1-year manufacturer's warranty, you can opt for extended warranty for up to 4 additional years. However, if your television comes with 2-years manufacturer's warranty, you can opt for extended warranty for maximum 3 additional years.

Home Appliance Extended Warranty Plans

1 Year

2 Years

3 Years

4 Years

Air Conditioner
Air Purifier
Audio System
Electric Fan
Water Heater or Geyser
Home Theater & Soundbar
Electric Iron
Room Cooler
Room Heater
Television
Vacuum Cleaner
Washing Machine

Kitchen Appliance Extended Warranty Plans

1 Year

2 Years

3 Years

4 Years

Blender
Coffee maker & Grinder
Dishwasher
Electric Kettle
Food Processor
Juicer Mixer Grinder
Microwave Ovens & OTGs
Refrigerator
Toaster
Water Purifier

Gadget Extended Warranty Plans

1 Year

2 Years

3 Years

4 Years

Desktop & Workstations
Digital Camera & DSLRs
Fitness Trackers
Gaming Consoles
Kindle e-Reader
Laptop & MacBook
Mobile Phone
Projector
Scanner & Printer
Smartwatch
Tablet or iPads
Virtual Reality Gadgets

Service Assurance

GoWarranty prides itself in providing fantastic service and we are willing to put our money where our mouth is. We guarantee that your device will be repaired and returned to you within the promised time. If we are unable to repair the device within promised timelines, we will provide you with a new or refurbished replacement device with equal or equivalent features. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your device. The brands that qualify for Service Assurance are as follows:

Product Category Service Assurance of 14 Working Days *
Audio System PHILIPS, Sony, LG, Samsung, Bose, Harman Kardon
Digital Camera and Canon, Fujifilm, Sony, Nikon, Panasonic
Television Samsung, Xiaomi Mi, Sony, LG, Thomson, TCL, Vu, Panasonic, Haier, BPL, Videocon, Philips, Lloyd, Sanyo, Toshiba, Hisence
Dryers LG, Samsung, Bosch & Siemens, IFB, Whirlpool
Electric Fans Bajaj Electricals, Symphony, Usha, Maharaja, Morphy Richards, Havells, Orient, Atomberg
Washing Machines Samsung, LG, Bosch & Siemens, Whirlpool, Haier, IFB, Panasonic, Godrej
Grooming & Hair Care Philips, Panasonic, WAHL
Irons Philips, Bajaj Electricals, Panasonic, Morphy Richards, Havells
Kettles Philips, Bajaj Electricals, Morphy Richards, Havells
Laptops Microsoft, Apple, HP, Dell, Lenovo, Acer, Asus, Avita, LG, MSI, Alienware
Microwaves LG, Panasonic, IFB, Samsung, Bajaj Electricals, GE
Mobiles Apple, Samsung, Nokia, LG, Sony
OTG Morphy Richards, Bajaj ELectricals, IFB, Toshiba
PC Desktops Apple, LG, HP, Dell, Lenovo, Microsoft, Acer, Asus
Refrigerators LG, Hitachi, Samsung, Godrej, Whirlpool, Panasonic, Bluestar, Haier
Room Coolers Bajaj Electricals, Symphony, Macoy
Room Heaters Bajaj Electricals, Havells, Samsung, LG, Haier, IFB, Morphy Richards
Semi-Automatic Washing Machine Samsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens
Split AC's Samsung, LG, Panasonic, Carrier, Voltas, Godrej, O'General, Bluestar, Toshiba, Haier
Tablet Apple, Samsung, Lenovo, LG, Sony
Toasters Bajaj Electricals, Sunflame, Philips, Haier, IFB
Top load Washing Machines Samsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens
Window ACs LG, Carrier, Voltas, O'General, Bluestar
Any Brand or Category not mentioned in this list qualifies for an SLA of 30 working days
All Televisions qualify for an SLA of 30 working days

Working Days includes weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays. The repair TAT starts once the device is picked up and delivered to the respective service centre.

We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.

* The turn around time is dependent on the pin code service availability and excluding the logistics timeline.

Get your certificate of protection for a hassle-free experience

It only takes a couple of clicks. The Certificate Of Protection (COP) is the confirmation from GoWarranty that your appliance or gadget is protected under the extended warranty program. It will also allow us to provide you quick and efficient service at the time of registration a service request

1. You'll receive an automated system email once you purchase a plan. The email will have your login credentials which can be used to sign-in to your GoWarranty account

2. Update your device details and upload the invoice details in the plan activation form. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uploaded during plan activation.

3. Upon successful submission of the details, you will get your certificate of protection. Please archive this Certificate of Protection till the term of the GoWarranty EWSA.

GoWarranty certificate of protection or COP

Help us, help you

1. Buy Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.

2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.

3. Get your Certificate of Protection within 90-days of purchasing an extended warranty by activating the EWSA plan. Requests for devices activated post 90-days from purchase are liable to be inspected or rejected. You can drop an email to help@gowarranty.in if you have missed to activate your plan within 90-days of the plan purchase.

4. Provide all the information requested by us in a timely and truthful manner.

5. We request you to submit the device details and purchase invoice to us promptly and respond to any queries raised in a timely manner. Delays on this front by you will impact the service assurance to extend by the proportionate number of days.

6. If the Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a "Swap Letter" that will allow us to authenticate that you are still using the same device. You can get the "Swap Letter" form the brand/OEM.

7. The EWSA agreement is transferrable only for few appliance brands* in India (excluding smartphones). The EWSA agreement for other brands are non-refundable and non-transferrable and caters only to devices tagged along with the specified serial number mentioned during plan activation or Certificate Of Protection (COP).

* Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O'General

Raising a service request

The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.

1. Call us on 1800-123-868686 or email us on help@gowarranty.in within 7 days and tell us about the malfunction that has occurred.

2. Keep a copy of your purchase invoice bearing the IMEI/Serial number ready.

3. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uplaoded during plan activation.

4. We will keep you posted regarding the progress of the Service Request every step of the way.

What should you keep in mind?

1. We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of Extended Warranty and not prior to it.

2. Malfunctioning accessories or consumable items are not covered here. A full list of these items is available on our website.

3. The device needs to have minimum 12 months' manufacturer's warranty that is applicable in India.

4. Please ensure that you do not modify the device, perform repairs or replacement in any form (authorised or unauthorised) or use it commercially, before purchasing the EWSA. All these actions void the manufacturer's warranty and subsequently the extended warranty as well. In such scenarios the EWSA is non-refundable

5. We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.

6. Malfunction should not be on account of normal wear and tear.

7. Ensure your device invoice is electronically generated (printed) and has a complete break up of taxes. In case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion of GoWarranty & Services LLP.

8. Go Extended Warranty covers every issue in the device that occurs organically or in simple terms "on its own" and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program, even if they are covered under manufacturer warranty.

9. International Coverage - If the device breaks down abroad, we will still cover it. You can get it repaired from the service centre abroad; we will reimburse the invoice costs. Alternatively, you can get it back to India, we will provide our usual Pick - Repair – Deliver back to you service.

10. The extended warranty plan to be procured only for appliances or gadgets purchased within 9-months. Activation to be done by the customer within 90-days of warranty purchase. The warranty stands void if not activated within 90-days of purchasing the extended warranty plan.

11. To help raise a smooth service request, please ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uploaded during plan activation.

12. The EWSA agreement is transferrable only for few brands* of appliances in India (excluding smartphones). The EWSA agreement for other brands are non-refundable and non-transferrable and caters only to devices tagged along with the specified serial number mentioned during plan activation or Certificate Of Protection (COP).

* Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O'General

What is Not Covered

This Extended Warranty Service Agreement does not cover the following components or specific conditions:

Products that do not carry an existing Manufacturer’s Warranty valid in India at the time that this Extended Warranty Service Agreement has been purchased by you.

Physical or accidental damage of any kind that causes internal or external components to malfunction.

Issues arising on account of liquid/water logging.

Issues arising out of wear and tear of the Covered Product.

Issues or costs arising due to unauthorized repairs carried out on the Covered Product, improper usage and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.; and damages resulting from external causes like rat bite(s), insect infestation or intrusion.

Breakdown on account of any accessories not originally provided by the manufacturer of the Covered Product.

Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.

If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorized service centres which increase the Value of the Covered Product then the Extended Warranty Service Agreement will continue to apply to the Covered Product. However, the Extended Warranty Service Agreement will only cover the original invoice value of the product and will exclude the modifications carried out.

Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.

Any other condition that voids the Manufacturer's Warranty prior to end of its standard warranty period, including repairs from the local and unauthorized service centres.

Any issue occurring prior to the commencement of the Extended Warranty Service Agreement or after its expiry.

Breakdown or consumption of consumable products such as cables, cords, cartridges, tapes, software items, batteries, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber, sheet-metal parts, doors, main liner, cracks, paintwork, product finish, dents, scratches, plugs, rubber pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment and descaling.

Defects due to transmission/cable/DTH/or any other external source from where the signal input are fed to the product.

Breakdown caused by a failure to follow the manufacturer's installation or operating instructions.

Product(s) with removed or altered serial numbers.

Damage to computer hardware, software and data caused by, including, but not limited to virus, application programs, network drivers, source code, object code or proprietary data, support, configuration, installation or reinstallation of any software or data.

Any product fraudulently described or misrepresented by You.

Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

Damage occurring due to natural calamities like floods, earthquakes and acts of God.

Products used for commercial uses not covered.

Maximum Liability

The maximum amount payable by us under this Extended Warranty Service Agreement will be the original Purchase Price of your product. If for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.

In the event that We make payments for repairs or replacements, or for Gift Cards reflecting the replacement cost of an item of equal or equivalent features and functionality, which in the aggregate, are equal to the Coverage Amount, the Extended Warranty Service Agreement will be considered as fulfilled and We will have no further obligations, notwithstanding any outstanding term of the Service Agreement.

Except as indicated above, in no event will this Extended Warranty Service Agreement be liable for:

a) Indirect damage caused due to improper functioning of the product, including, but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress, commercial or economic loss of any kind, or special, incidental, or consequential damages.

b) Incidental damages due to malfunctioning of the product such as loss of income or loss of profit etc.

c) Any request made by a third party or made by customer on behalf of a third party.

d) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a request made under this limited Extended Warranty Service Agreement, or as a tort request (including negligence and strict product liability), a contract request, or any other request. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised GoWarranty / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

EWSA Cancellation Policy

This Extended Warranty Service Agreement purcased from the GoWarranty website can be cancelled within 30 days of purchase without any reason whatsoever. Upon cancellation of the EXTENDED WARRANTY SERVICE AGREEMENT no charge will be deducted from the amount paid towards the EXTENDED WARRANTY SERVICE AGREEMENT and the entire amount shall be refunded. No cancellations can be made by the Customer after 30 days from the Date of Purchase of Extended Warranty Service Agreement.

If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company.

Please be advised, a plan once activated, it cannot be cancelled or refunded.

Some legal stuff

1. Non-fulfilment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.

2. This service agreement is complete and agreement between GoWarranty & Services LLP. and Customer. The retailer is only authorized dealer of our products and shall not be responsible for any of your grievance with regards to the services to be performed by us under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon GoWarranty & Services LLP.

3. We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.

4. GoWarranty will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

5. The device for which Extended Warranty has been purchased should not have any other Care Pack/Insurance or Insurance linked plan/Extended Warranty/Maintenance Contract, apart from the manufacturer's warranty.

6. Marketing brochures are meant purely for educating customers and do not have any commercial value.

7. Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.

8. Full set of terms and conditions are available on www.gowarranty.in

9. All rights reserved with GoWarranty & Services LLP.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Online Availability, Impressions, And Click-Throughs

In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages at www.gowarranty.in.

www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages may be unavailable for online access at anytime. Advertising sponsors and advertising, if any and if permitted, must be approved by GoWarranty before the posting of any advertising material, information, links, content, banners, and graphics on www.gowarranty.in. GoWarranty reserves the right to accept or to reject any advertising sponsor or any advertising for any reason.

Electronic Communication

In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.gowarranty.in, its web pages, and any material, information, links, or content presented on the web pages at www.gowarranty.in.

When you use the Site or send emails to GoWarranty, you are communicating with GoWarranty electronically. You consent to receive communications from GoWarranty electronically. GoWarranty may communicate with you by email or by posting notices on the Site or by phone or usually available means of communication. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Links

The Site or third parties may provide links to other websites or resources. Because GoWarranty has no control over such sites and resources, you acknowledge and agree that GoWarranty is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that GoWarranty shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resources.

Escalations

If you are not satisfied with the services provided by GoWarranty, you can contact us on:

Level of Contact Name Mail ID Response TAT Availability Details
1 Escalations Desk escalations@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*
2 Sameer Shaikh sameer.shaikh@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*

Escalations

If you are not satisfied with the services provided by GoWarranty, you can contact us on:

Level of Contact Name Mail ID Response TAT Availability
1 Escalations Desk escalations@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*
2 Sameer Shaikh sameer.shaikh@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*

Information Collection and Use

This Privacy Policy ("Policy") covers GoWarranty's treatment of personally identifiable information that GoWarranty collects when you are on the GoWarranty site, and when you use GoWarranty's services. This policy also covers GoWarranty's treatment of any personally identifiable information that GoWarranty's business partners authorized share with GoWarranty. This policy does not apply to the practices of companies that GoWarranty does not own or control or to people that GoWarranty does not employ or manage.

By using the website "GoWarranty.in" (“GoWarranty”), you agree to the collection and use of information in accordance with this policy. GoWarranty collects personally identifiable information when you register for an GoWarranty account, when you use certain GoWarranty products or services, when you visit GoWarranty pages, and when you enter promotions offered by GoWarranty. GoWarranty may also receive personally identifiable information from our business partners. When you register with GoWarranty, we ask for your first name, last name, State, City, email, phone number, and gender. Once you register with GoWarranty and sign in to our services, you are not anonymous to us. During registration, you may be requested to register your mobile phone and email id, pager, or other devices to receive text messages, notifications, and other services to your wireless device. By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements, including some advertising messages/emails from us.

Further, by using the website and/or registering yourself at GoWarranty.in for the reasons above-mentioned, and/or purchasing an GoWarranty product or service, you authorize us, as also our affiliates and our associate partners to contact you via email, phone-call, sms or direct mail and offer you additional services, basis the product you have opted for, impart product knowledge on the same, offer promotional offers running on website and other offers offered by the associated third parties, etc. For the aforementioned purposes, as also other permissible legal use, personally identifiable information may be collected and shared. Irrespective of you having registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from GoWarranty, our affiliates and associate partners for the above-mentioned purposes.

GoWarranty will not share your personally identifiable information to anyone other than as specifically noted herein. Notwithstanding the foregoing, GoWarranty may share and/or transfer your personally identifiable information to an affiliate and/or associate partner/business partner. GoWarranty may also share and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of GoWarranty's business or upon the merger, reorganization or consolidation of GoWarranty with another entity resulting in GoWarranty not being the surviving entity.

For the purposes of this paragraph, "affiliate" shall mean any person, directly or indirectly, through one or more intermediaries, who controls, is controlled by or is under common control with, GoWarranty. The term "control," as used in the immediately preceding sentence, shall mean possessing the power, directly or indirectly, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association or any other entity.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personally identifiable information that we have collected about you, please e-mail your request to help@gowarranty.in. You can reach us at help@gowarranty.in to report ambiguity/ conflict/ concern arising out of this privacy policy.

Data Log

We collect information that your browser sends ("Log Data") whenever you visit gowarranty.in.

The Data Log may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Age of consent

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

Third-Party Advertising

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Web site. These companies may use information (excluding your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.

Legal Disclaimer

Visitors to this website/portal and every third-party are hereby informed that whilst the owners of this website/portal, viz GoWarranty & Services LLP (“GoWarranty”), take care to ensure the accuracy of the Content, to the extent permitted by law, GoWarranty assumes no legal liability for and does not warrant that the information contained on this website is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and GoWarranty hereby expressly disclaims and excludes all express and implied warranties, terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. GoWarranty excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause, but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death. You expressly agree that your use of, or inability to use, the service is at your sole risk. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

In no case shall GoWarranty, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Not-withstanding anything mentioned before, we reserve the right to contact you via any mechanisms, not limited to email, SMS, or phone calls, to solicit feedback of your experience and to provide any additional services that you would be eligible for, either as a customer or as a visitor.

We are not liable for any damages occurring to you as part of feedback solicitation and additional service provision. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs. We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third party on our behalf. These cookies will not contain any personal information. Whether you want your web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non-functional or inaccessible. We recommend that you leave them turned on.

Complete Device Damage Protection Plan from GoWarranty

The complete damage protection plan (UIN: IRDAN108CP0046V01201819) for insurance coverage of your Equipment (Air conditioner, Washing machine, Refrigerator, LED/LCD television, Home theater & sound bar, laptop, desktop, microwave oven & OTG, dishwasher, camera, smartphone (Android & Apple), Apple iPad, Android tablet, or graphic tablet, as applicable), powered by Tata AIG General Insurance Company Limited.

You will be covered under the above-mentioned protection plan policy for a sum insured of up to the maximum of the equipment purchase value for accidental damage (including liquid damage) but excluding theft and burglary of your equipment during the policy period. Please refer to the exclusions as mentioned in the Insurance Policy Terms and Conditions enclosed herewith. Please note that in case of Damage (partial loss) to the covered equipment under the policy, you will be paid the repair cost of your equipment after adjustment of compulsory deductible specified in the terms.

In the event of Total Loss of the covered equipment under the policy you will be paid the invoice value of the equipment less depreciation based on the age of your equipment on the date of accidental damage (including liquid damage), less compulsory deductible at the rates as specified below but limited nevertheless to the invoice value at the time of purchase.

Depreciation applicable

  • 0 to 3 months: 20%
  • 3 to 6 months: 30%
  • 6 to 12 months: 40%

Compulsory excess of 7.5% of claim value will deducted for every service request

GoWarranty Damage Protection Plan Benefits

Once the damage protection plan is activated, thereafter if your device incident during the plan period, GoWarranty will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: Depreciation will be applicable for total damage claims which will be calculated as a percentage as defined below upon the invoice value. For Partial Damage claims depreciation is not applicable.

Age of equipment Applicable Depreciation
0 - 3 months old 20% on invoice value
3 - 6 months old 30% on invoice value
6 - 12 months old 40% on invoice value

Condition 2: In case of partial damage and total damage, every service request of the activated plans shall be subject to a deductible of 7.5% of repair cost.

GoWarranty Damage Protection Plan Exclusions

This protection plan does not cover your loss or liability caused by or arising out of or aggravated by:

  • Damage caused by any process of cleaning, dyeing, or bleaching, restoring, servicing, preventative maintenance, repairing or renovation or deterioration arising from wear and tear, moth, vermin, insects or mildew or any other gradually operating cause.
  • Loss or damage caused by mechanical or electrical derangement/ breakdown of any article unless caused by accidental external means or specifically declared and accepted by us and expressly stated in the policy schedule.
  • Any loss or damage arising through delay, detention or confiscation by Customs or other authorities.
  • Loss or damage whether direct or indirect arising from War, Warlike operations, Act of Foreign Enemy, Hostilities (whether war be declared or not), Civil war, rebellion, Insurrection, Civil Commotion, Military or Usurped Power, Seizure, Capture, confiscation, Arrests Restraints and Detainment by the order of any Government or any other authority.
  • Terrorism: This Policy excludes loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the loss.
  • Any loss, destruction, or damage to any property whatsoever or any loss or expense whatsoever, resulting or arising there from or any consequential loss and any legal liability of whatsoever nature, directly or indirectly caused by or contributed to by or arising from ionizing, radiation, or contamination by radioactivity from any source whatsoever.
  • Any loss, destruction, damage or legal liability directly or indirectly caused by or contributed to by or arising from Nuclear Weapons Material.
  • Loss damage or consequential loss directly or indirectly caused by, consisting of, or arising from any functioning or malfunctioning of the internet or similar facility, or of any intranet or private network or similar facility.
  • This shall not exclude subsequent damage not otherwise excluded which itself results from an insured peril.
  • Consequential loss or legal liability of any kind.
  • Loss or damage due to or contributed to by the Insured having caused or suffered anything to be done whereby the risks hereby insured against were unnecessarily increased.
  • Loss or damage due to misplacement, misuse, reckless, abusive, willful, or intentional conduct associated with handling and use of the covered item.
  • Any cosmetic loss or damage including but not limited to scratches and dents that do not otherwise affect the functionality of the covered item.
  • Loss or damage arising out of any pre-existing conditions.
  • Loss or damage arising out of the misuse of or use other than in accordance with manufacturer’s recommendation of or use of any accessory which has not been approved by the manufacturer with the insured appliances.
  • Loss of SIM memory card, charger/cables, adaptor, batteries, and other accessories.
  • Any loss or damage caused due to explosion of battery.
  • The excess stated in the plan to be borne by the insured in any one occurrence
  • Loss or damage for which the manufacturer or supplier of the insured items is responsible either by law or under contract
  • Loss or damage caused by willful act or gross negligence
  • Damage to device due to fall of device from shirt pocket while bending down
  • Damage/loss to device due to unexplained circumstances.
  • Damage to device because of sitting on the device.
  • Liquid damage to device if taken to swimming pool, river, sea, or beach.
  • Damage to device while participating in any kind of sports activity including swimming and gym.
  • The cover shall be voidable in the event of misrepresentation. misdescription or non-disclosure of any material particular to the insured device.
  • Loss of or damage to the device that is registered in the name of a corporate entity and is not used by a bonafide user
  • Any type of self-repair or attempted self-repair of the Insured Device by the insured.
  • Any damage or loss occasioned from any water borne craft or swimming activity
  • Non-availability of proper device purchase proof (Tax Invoice copy) with proper GSTIN details of the seller and tax charged breakup
  • Device repaired/Replaced without the formal approval from Insurance company.
  • Device Identity: IMEI or serial number of the device should be clearly visible in the submitted salvage, claim shall be rejected in case identity of device is not proven.
  • Loss or damage caused to the Insured Device due incorrect storage, installation, or incorrect setup by the insured.
  • Use of the insured device for commercial activity by giving the insured device to other company on hire, rental, loan, or the device ownership us transferred to the third party.
  • Device unboxing, or the device activation date is prior to the device invoice date, in such scenarios, the plan stands void.

Cancellation Terms For Damage Protection Plan

The damage protection plans purcased from the GoWarranty website can be cancelled within 5 days of purchase. No cancellations can be made by the customer after 5 days from the date of purchase of damage protection plan.

If the customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by GoWarranty.

Please be advised, a plan once activated, it cannot be cancelled or refunded, even if it falles under 5-days window.

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